Privacy Policy

 

What type of information do we collect? 

 

We receive, collect and store any information you enter on our website or provide us in any other way.

 

We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information. 

 

We also collect personally identifiable information (including name, email, password, communications); payment details, comments, feedback, product reviews, recommendations, and personal profile.

 

 

How do we collect information?

 

When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.

 

Why do we collect the information?

 

We collect such Non-personal and Personal Information for the following purposes:

1. To provide and operate the Services;

2. To provide our Users with ongoing customer assistance and technical support;

3. To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;

4. To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; 

5. To comply with any applicable laws and regulations.

 

 

How do you store, use, share and disclose your site visitors' personal information?

 

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.  

 

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

 

How do you communicate with your site visitors?

 

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.

 

How can I withdraw my consent?

 

If you don’t want us to process your data anymore, please contact us at 07557977518 or send us an email to Lisaroyhealth@outlook.com 

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  Client - Trainer Agreement

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1) My commitment to you

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a. Confidentiality.

All information you give me will be kept in confidence. Your personal details and medical information will not be made available to third parties unless permission to do so is granted by you. Record will be kept for 7 years for the purpose of my insurance.

b. Recommendations.

Using my judgment and experience, I will suggest certain exercises and other lifestyle advice that I believe will help you achieve your personal goals, but if at any time you have specific requests please tell me so I can accommodate them.

c. Referral.

I intend to work with you within the scope of my knowledge and competencies as a REPs Registered Exercise Professional. Therefore when I believe it is in your best interests to see another health professional, I will refer you appropriately.

d. If I (the trainer) cancels or runs late.

Unforeseen circumstances may arise which require our sessions to be rescheduled. In this event the following policy will apply:

• If I am forced to cancel our session within 24 hours I will make up the session at no charge to you.

• If I am forced to cancel our session giving you more than 24 hours’ notice I will reschedule as soon as possible.

• If I run late in starting our session I will extend the session time accordingly or make it up at a

future date, whichever is most convenient to you.

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2) Your responsibilities to me a. Disclosure of information.

Please disclose all health information as requested at our initial consultation and keep me updated and informed of any changes to your health status. This includes all medical conditions; physical and mental, injuries, allergies, and medication you are taking. If necessary, you may need to seek clearance from your doctor before participation in the exercise programme I recommend.

b. Accepting potential risks.

Whilst for most people exercise is hugely positive with many health benefits, there remains some risk that I require you to be aware of and for you to sign the informed consent and disclaimer that I will provide.

c. If you (the client) cancel or run late.

• If you cancel your session with less than 24 hours notice, or fail to show you will be required to pay 100% of the session fee.

• If you cancel your session with notice between 24 then you will be required to pay 0 % of the session fee and we will reschedule at a mutually agreed time.

• Other

If you (the client) are late to a session, I will do my best to get the most out of the remaining time left in the session as I am unable to run over time due to previously arranged client commitments.

 

 3) To get the most out of your session I recommend the following:

• Have a small snack or light meal one to two hours before your session • Be sure you are well hydrated and avoid alcohol prior to training

• If you are feeling unwell before your session please contact me

• Bring a small towel and water bottle to your session

• Wear appropriate clothing and footwear (ask me if you are unsure) • Be ready at the appointed time

4) Communication and Commitment

While I can give you the tools and encouragement to reach your goals, ultimately you will need to assume responsibility for making the required changes. I can best help you with this process if you keep me fully informed of any issues that arise for you and if you have any questions or concerns whatsoever please don’t hesitate to voice them with

PLEASE NOTE: In the event that you need to reschedule or you are running late for a session, please contact me ASAP by

Telephone: 07557977518 Email: Lisa